Effective Date: 29 May 2026 (last revised)
At India Pharma Franchise, we recognize the importance of protecting your privacy. This Privacy Policy applies to our website, indiapharmafranchise.com, and outlines our practices regarding the collection, use, and disclosure of your information.
Personal Information Collection
When you visit our website, we may collect personal information that you voluntarily provide. This can include information such as your name, contact information, and other details necessary for us to provide our services or respond to your inquiries.
Use of Personal Information
We use the personal information collected to provide our services, respond to your inquiries, improve our website, and tailor our interactions with you. We may also use this information for other business purposes, such as market research and customer satisfaction surveys.
Sharing of Personal Information
We may share your personal information with third-party service providers to the extent necessary for them to provide services on our behalf. We do not sell your personal information to third parties.
Your Choices
You may contact us at any time to correct, update, amend, or request deletion of your personal information. To opt-out of receiving our marketing emails, follow the unsubscribe instructions included in these emails.
Children’s Privacy
Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at info@indiapharmafranchise.com
Patient-Facing Services & Medication Data
This addendum, added on 29 May 2026, covers EL.V. Life Sciences’ processing of patient data in connection with monobenzone cream orders and other prescription-medication supply services. Where this addendum and the general privacy policy above appear to conflict, this addendum controls for patient-facing services.
What patient data we collect
When you order monobenzone or another prescription medication from us, we collect:
- Identification data: Your name and shipping address
- Contact data: Email, phone, WhatsApp number
- Medical data: Your prescription image (PDF, JPG, PNG), the medication name, strength, dosage and any notes on the prescription
- Prescriber data: The prescribing physician’s name, registration / licence number, and contact information (from the prescription)
- Order data: What you ordered, when, where it was shipped, payment confirmation
- Communication data: Your messages to us on WhatsApp, email, or the order form
Why we collect it
We process this data for the following purposes:
- To fulfil your order — dispensing the medication, generating the invoice and prescription cover letter, arranging tracked shipping
- To comply with regulatory record-keeping — Indian pharmaceutical export regulations require us to retain prescription records for a defined period
- To support customs clearance — providing documentation to destination-country customs authorities where required
- To answer your questions — including ongoing service for repeat orders
- To process payment — passing necessary data to our payment service providers
How long we keep it
- Prescription images and order records: Retained for the period required by Indian pharmaceutical regulations and the destination country’s import regulations (typically 5 years from dispatch), then deleted
- Communication records (email, WhatsApp): Retained while the customer relationship is active; deleted on request unless a regulatory hold applies
- Payment confirmation records: Retained per Indian tax and accounting law (typically 8 years)
- Backup copies: May persist in backups for a limited additional period; deleted in the normal backup-rotation cycle
Who we share it with
We share patient data only as follows:
- Shipping carriers (DHL, FedEx, India Post) — name, shipping address, contact phone, customs declaration
- Customs authorities in destination countries — prescription information when requested by a customs officer for clearance purposes
- Payment processors (bank, Wise, payment platforms) — payment-relevant data only
- Our prescribing-physician verification process — limited contact with the prescribing physician’s clinic to confirm prescription authenticity, where verification is necessary
- Our internal medical reviewer — anonymised case discussions for editorial purposes (no identifying patient data shared)
We do not sell patient data. We do not share patient data with marketing affiliates. We do not share prescription images with third-party advertising platforms.
International data transfers
We are based in India. Our manufacturing partner facility is in Baddi, Himachal Pradesh, India. When you order from a country outside India, your data is transferred to India for processing. Where the destination country’s data-protection law requires additional safeguards (for example the EU’s GDPR Standard Contractual Clauses), we comply with those safeguards.
Your rights
Depending on your country of residence, you may have rights to:
- Access the data we hold about you
- Correct inaccurate data
- Delete your data (subject to our regulatory record-keeping obligations described above)
- Restrict or object to processing
- Port your data to another service
- Withdraw consent to non-essential processing
- Complain to your local data-protection authority
To exercise any of these rights, email contact@indiapharmafranchise.com with “Privacy Request” in the subject line. We respond within 30 days.
EU/UK customers (GDPR / UK GDPR): You can also contact the data-protection authority in your country if you believe we have mishandled your data.
California residents (CCPA/CPRA): You have specific rights under California law including the right to know what personal information we hold, to delete it, and to opt out of any sale (we do not sell personal information).
Children’s privacy — extra care
Monobenzone is not indicated for cosmetic skin lightening and is prescribed in paediatric vitiligo only under specialist supervision. If your prescription names a child as the patient, we require the child’s parent or legal guardian to be the contact party for the order and to consent to the data processing on the child’s behalf.
Security
Prescription images and patient data are stored on access-controlled systems. Communication is encrypted in transit. Internal access is limited to staff who need it to fulfil orders or comply with regulatory obligations.
No security is absolute. If you become aware of a security issue affecting your data, please contact us immediately at contact@indiapharmafranchise.com.
Contact for privacy matters
Data Protection contact: contact@indiapharmafranchise.com Postal: EL.V. Life Sciences, SCF 330, First Floor, Motor Market, Manimajra, Chandigarh, India.
This addendum is reviewed quarterly. Last updated 29 May 2026.
Editor note: This is patient-data-specific privacy language. Please have it reviewed by a lawyer experienced in cross-border health-data transfers (particularly if you intend to actively market in the EU, UK, or California). The retention periods are conservative defaults; your actual regulatory obligations may differ slightly.
