Prescription Policy

EL.V. Life Sciences dispenses monobenzone cream (and its branded forms — Benoquin generic, Albaquin and Uniqueen) only against a valid prescription from a registered dermatologist or physician. This policy exists to protect patient safety and to comply with the regulatory expectations of the countries we ship to. We will not make exceptions, including for high-value or repeat orders.

Why we require a prescription

Monobenzone is a powerful, prescription-only depigmenting agent. It is not a cosmetic product. Used outside its indicated medical context — specifically, extensive vitiligo affecting more than 50% of body surface area, or vitiligo on cosmetically prominent sites that has failed repigmentation therapy — it causes permanent, irreversible loss of skin pigmentation in unintended areas. There is no “undo.”

A prescription confirms three things we cannot verify on our own:

1. You have a confirmed medical diagnosis for which monobenzone is appropriate.
2. A qualified physician has assessed the risks and explained them to you.
3. You are receiving the medication under medical supervision, so that side-effects and unexpected responses can be managed.

This is also why countries with personal-importation policies — including the United States (FDA), United Kingdom (MHRA) and most EU members — explicitly tie the policy to a valid prescription. Without an Rx, an international shipment is significantly more likely to be held by customs, and the patient has no clinical safety net.

Prescriptions we accept

We accept prescriptions written by:

• Dermatologists registered with their national or state medical council (any country)
• Physicians (MD, MBBS, DO, equivalent) licensed in the patient’s country of residence
• Nurse practitioners and physician assistants where local law authorises them to prescribe controlled-strength topical medications

The prescription must include:

• Patient name
• Date the prescription was issued
• The medication name (monobenzone, or one of its brand names: Benoquin, Albaquin, Uniqueen)
• Strength (20% or 40%)
• Dosing instructions or duration of supply
• Prescriber’s name and registration / licence number
• Prescriber’s signature (digital or handwritten)
• Prescriber’s contact information (clinic address, phone, or email)

We accept the prescription in any of these formats:

• A clear photograph (JPG, PNG)
• A scan or PDF
• An e-prescription from an electronic medical-records system
• A digital prescription with a verifiable digital signature

If your prescription is in a language other than English, please include either a translation by your physician’s office or a brief covering email explaining the document.

Prescriptions we cannot accept

• Self-written or “patient-signed” prescriptions
• Prescriptions issued by online-consultation services that do not include the prescribing physician’s name, licence and contact information
• Prescriptions older than 12 months
• Prescriptions explicitly written for cosmetic skin lightening rather than vitiligo depigmentation
• Documents that appear digitally altered or otherwise inauthentic

If we have questions, we will contact you before we decline. We will explain what is missing and how to remedy it. We do not silently reject orders.

How we verify prescriptions

For most orders, verification consists of confirming that the prescription contains the required elements above, that the prescriber appears to be a real registered clinician, and that the prescription is internally consistent with what you have ordered (brand, strength, quantity).

For higher-value orders, repeat patients, or cases where something on the prescription is unclear, we may:

• Telephone the prescribing clinic to confirm the prescription is authentic
• Email the prescriber asking for a confirmation reply
• Request additional documentation (photo ID, clinic letterhead, etc.)

We do not retain prescription images longer than is necessary to fulfil the order and to satisfy our regulatory record-keeping obligations. See our privacy policy for details on data handling.

How to send your prescription

There are three ways:

1. Upload it via our order form at /monobenzone/#order. The file-upload field accepts PDF, JPG and PNG up to 5 MB.
2. Send it on WhatsApp to +91 8890309463. This is the fastest route for most patients.
3. Email it to contact@indiapharmafranchise.com.

If you cannot send the prescription immediately but want to start a conversation about brands and pricing, that’s fine — we can answer questions before you have the Rx in hand. We will not, however, dispatch a shipment without it.

What happens after we receive your prescription

1. We acknowledge receipt within one business day.
2. We confirm the brand and strength your dermatologist prescribed.
3. We quote a final price including shipping to your country.
4. You confirm the order and pay.
5. We dispatch the shipment with the medication, COA, commercial invoice and prescription cover letter.

Repeat orders

If you are a returning patient, your previous prescription is on file. For repeat orders within 6 months of your last shipment, we can usually re-dispatch without a new Rx for the same brand, strength and quantity. Beyond 6 months — or if the prescription terms change (different strength, different brand, larger quantity) — we ask for an updated prescription. This is conservative but consistent with how most controlled-medication supply chains work.

What we will not do

• Dispatch monobenzone without an Rx, regardless of the customer’s claimed circumstances
• Backdate or alter prescriptions
• Recommend a dermatologist or write a prescription for you
• Confirm an order based only on a patient questionnaire — there is no substitute for a doctor’s assessment
• Share prescription images with third parties beyond shipping carriers and customs authorities as required

If your country requires additional paperwork

Some destinations — particularly the UAE, Saudi Arabia, Singapore and a few EU members — require a customs-side import permit or notarised affidavit in addition to the prescription. Where this applies to your country, we will let you know in our reply and assist with the paperwork. Costs and timelines are quoted upfront.

Questions, complaints, or disagreement with this policy

If you believe we have declined a legitimate prescription in error, please reply to the team member who handled your inquiry with the reason you believe the decision was wrong. We will escalate to a senior reviewer within two business days.

If you have a complaint about the policy itself — for example, you believe we should accept prescriptions we currently decline — email contact@indiapharmafranchise.com. We will read your message and reply. We may not change the policy, but we will explain why.

This policy is reviewed quarterly. Last updated 29 May 2026.
For shipping and customs information, see our international shipping page.
For the underlying clinical context, see the monobenzone landing page and the depigmentation therapy guide.